Return Policy
Return Policy
Your satisfaction means a lot to us, and we want you to feel safe and supported when shopping at SoulNest. While we carefully select our products and partners, occasional issues may still occur.
Below you’ll find the conditions under which we accept returns or issue refunds.
Damaged or incorrect items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your package at soulnest.shop@gmail.com and include the following:
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Your order number
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A clear photo of the item
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A brief description of the issue
Once we receive your message, we’ll work with you to find the best solution – whether that’s a refund, a replacement item, or a discount on your next order.
Refund eligibility
Refunds are offered only in cases of valid complaints (e.g., damaged or incorrect products).
Due to the nature of international shipping and immediate order processing, we do not offer refunds for items due to change of mind, or if the delivery is still within the estimated time frame.
Haven’t received your order?
If more than 40 business days have passed since your shipping confirmation and your order still hasn’t arrived, please reach out to us. In such cases, we will either resend the item or issue a full refund – whichever you prefer.
Return conditions
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Items must be unused and in their original condition
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Returns must be approved in advance – unapproved returns are not accepted
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Refunds are processed using the original payment method
Need help?
Email us anytime at soulnest.shop@gmail.com – we’ll always do our best to make things right.
Note: Since we work with external shipping partners, physical returns (sending products back) are usually not necessary. Refunds and issues are resolved digitally based on photo evidence and direct communication.